THE BUSYBEE CHATBOT IS FINALLY AVAILABLE!

The much-awaited Busybee chatbot service is finally here. Avail of this amazing opportunity by calling us at (02) 929-2222 or (02) 433-6000, or by sending us an email via info@mybusybee.net.

WHAT IS A CHATBOT?

The Busybee chatbot is a program powered by regulating principles and Artificial Intelligence. Its primary goal is to simulate a real interaction with users through a chat interface. In other words, a chatbot makes it seem like you’re having a real conversation. Machine Learning lets them gather conversational cadences and nuances, which allows them to mimic human conversations: reacting to written or spoken requests for the delivery of a service. Since they use AI, chatbots can comprehend language to some degree. They are not limited to following commands. Therefore, they become more intelligent, with every conversation and interaction they have with users.

WHY DO YOU NEED A CHATBOT?

Currently most of customer service is handled by having a person on the other end of the line. This means that as long as a person is not available, no queries or concerns are ever answered or resolved. Humans can only concentrate on about 3 to 4 things at the same time, more than this means more errors.

There are also automated replies, wherein a recording or a series of texts directs you as to which buttons to press. This method can be hard to follow and can only solve common problems.

A chatbot is more efficient than a person and more complex than automated replies.

CHATBOTS SAVE TIME
They can provide instant responses to several queries. This would be impossible with human-based customer service, as each person can only deal with once customer’s concern at a time. Chatbots can serve several customers with an increase in productivity and a decrease in costs.
CHATBOTS SAVE MONEY
Chatbots are cheaper than hiring more workers to deal with the bulk of customer concerns, as they can answer several thousand queries simultaneously. Chatbots seem pricey in the beginning, but the cost of hiring new employees (who can only answer 1 query at a time) can pile up rather quickly.
CHATBOTS PROVIDE CUSTOMER SATISFACTION
Chatbots can provide better customer satisfaction than most employees, because they are always available. They are also prompt with their replies, and are always in a good mood. Chatbots also leave little room for error, as based on the questions asked they will always give the correct answer.
CHATBOTS HAVE A WIDER REACH
Since they can answer numerous inquiries and are open 24/7, chatbots can reach a huge number of people. In addition, the promptness of answers assures a positive experience with your company, which compels people to recommend you by word of mouth.

WHAT CHATBOTS HOLD FOR THE FUTURE?

With the growing rise of technology and digital marketing, classic forms of customer service will be obsolete. People are going into their personal devices and the world wide web to solve more and more of their daily problems–this includes questions about the products and services they avail of.

There is only one way to match this growing number of customers without sacrificing quality and increasing costs, and that is through the chatbot.

So get with the times, and invest in your company’s future. Get yourself a chatbot today.