Features | Basic | Advance | Enterprise | Custom |
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₱5,000.00 | ₱25,000.00 | ₱50,000.00 | Request for Quotation | |
TECHNICAL SUPPORT | ||||
Helpdesk/Ticketing System | ![]() |
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Viber/WhatsApp Support | ![]() |
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Phone Support | ![]() |
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Availability | Monday-Friday (Office Hours only) | Monday-Friday (8:30 AM – 11:59 PM) | Monday-Sunday including Holidays (8:30 AM – 11:59 PM) | 24/7 |
Response Time | 24 hours | 6 hours | 2 hours | 30 minutes |
Resolution Time | Target is 10 days (based on severity) | Target is 5 day (based on severity) | Target is 2 days (based on severity) | Target is 24 hours (based on severity) |
BUGS FIXES AND ISSUES RESOLUTIONS | ||||
Helpdesk/Ticketing System | ![]() |
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Viber/WhatsApp Support | ![]() |
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Phone Support | ![]() |
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Availability | Monday-Friday (Office Hours only) | Monday-Friday (8:30 AM – 11:59 PM) | Monday-Sunday including Holidays (8:30 AM – 11:59 PM) | 24/7 |
Response Time | 24 hours | 6 hours | 2 hours | 30 minutes |
Resolution Time | Target is 10 days (based on severity) | Target is 5 day (based on severity) | Target is 2 days (based on severity) | Target is 24 hours (based on severity) |
TECHNICAL MAINTENANCE | ||||
Server Maintenance and Uptime/Performance Monitoring | ![]() |
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Database Backups and Disaster Recovery | ![]() |
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Plugin and Security Updates | ![]() |
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Compatibility Testing with New Version of Browser or OS | ![]() |
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CYBER SECURITY | ||||
Security monitoring and Incident Response | ![]() |
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Patch Management | ![]() |
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Security Updates and Vulnerability Assessments | ![]() |
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Malware Protection | ![]() |
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Disaster Recovery and Business Continuity | ![]() |
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FEATURE ENHANCEMENTS | ||||
Providing Recommendations for System Enhancements or Optimization | ![]() |
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Continuous Improvement of Existing Features | ![]() |
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Compatibility with Evolving Technologies and Platforms | ![]() |
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DOCUMENTS AND KNOWLEDGE BASE | ||||
FAQs | ![]() |
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User Guides, Manual or Tutorials | ![]() |
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Detailed Documentation of the System Architecture, Functionality and Configurations | ![]() |
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Training Resources or Sessions to help client makes the most of the web app | ![]() |
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COMMUNICATION AND REPORTING | ||||
Regular Updates and Progress Reports on Ongoing Regular Maintenance Activities | ![]() |
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Proactive Communication regarding any System Outages, Planned Maintenance or Downtime | ![]() |
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SCALABILITY AND GROWTH | ||||
Assistance with Scaling the System to accommodate increased user load or data volumes | ![]() |
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Planning for Future Growth and Technology Advancements | ![]() |
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Evaluating and Recommending Upgrades or Migrations to New Platform or Frameworks | ![]() |
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DEDICATED CLIENT SUCCESS OFFICER | ||||
Single Point of Contact | ![]() |
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Account Planning and Strategy | ![]() |
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Proactive Client Support | ![]() |
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Website Maintenance